CounterPoint

Effective immediately, we have changed our terms and conditions.

This is the change to terms and conditions for customers to whom we have granted credit terms:

Effective immediately, we will no longer accept payments using credit cards or debit cards for any customer to whom we have granted credit terms. This is a condition for the extension of payment terms. Any credit or debit card payments received through our web payment portal will be rejected by our accounting department upon review of the payments for customers with extended payment terms.

Below is a change to our terms and conditions for customers without payment terms:

Credit or debit card payments used for deposits for customers without payment terms should be limited to $3,000.00. We would appreciate it if amounts owed above $3,000 be paid via ACH or check. Deposit payments can only be paid using the payment link sent from our customer service department. Credit card payments will be subject to a 3% credit card convenience fee once our payment provider activates this feature in 30-45 days.

We are working on an ACH payment portal to facilitate alternative payment methods. We will notify you when this is available.

Why are we making this change? Accepting credit card payments is very expensive. We originally started accepting cards as a convenience for our smaller customers who had not yet qualified for terms. A review of our credit card payments history revealed usage well beyond our initial intent resulting in an unsustainable level of credit card fees. The credit card companies spend a fortune promoting all the benefits of their cards to the user; but, all these benefits come at the expense of the vendors who accept them. We can no longer accept the cost of both extended terms and credit card fees.

Our Credit/Debit Card payment page is only available through a direct deposit link from our customer service department.